WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

ABOUT THIS OPPORTUNITY

The Content Creator, Learning Management System (LMS) Administrator is responsible for designing compelling digital learning content and administering the LMS to support and enhance the organization’s e-learning initiatives. This role combines creative content production with technical proficiency in LMS administration, ensuring a seamless user experience and regulatory compliance.

ACCOUNTABILITIES

1. LMS Administration
   • Administer and optimize the LMS platform, ensuring system functionality and user accessibility.
   • Maintain data integrity and compliance with regulatory standards in all learning materials and system records.
   • Provide user support, troubleshoot LMS issues, and assist employees on effective LMS use.
   • Monitor training progress and prepare reports for management and stakeholders.

2. Content Development:
   • Design, create, and update engaging e-learning modules, courses, and assessments for the LMS using various authoring tools for targeted audiences (e.g., Colossyan).
   • Leverage AI tools to enhance content creation, including generating personalized learning paths, automating assessments, and providing adaptive learning experiences
   • Collaborate with subject matter experts to gather information and transform complex concepts into digestible, interactive learning content.
   • Ensure content is aligned with learning objectives, company policies, and compliance
   • Ensure all content adheres to brand guidelines and quality standards.
   • Review, update, and manage eLearning content within the LMS for accuracy and relevance.
   • Develop and update standard operating procedures (SOPs), training materials, and system reference guides for LMS users.
   • Collaborate with subject matter experts to ensure content quality and instructional effectiveness.

3. Multimedia Integration:
   • Incorporate multimedia elements (audio, video, graphics, animations) into e-learning content to enhance learner engagement and knowledge retention.
   • Edit and optimize video/audio recordings and create visual assets as necessary to support training materials.
   • Ensure all content is mobile-responsive and accessible in compliance with accessibility standards (e.g., WCAG).

4. LMS:
   • Upload and organize courses, training materials, and assessments within the Learning Management
   • Create learning paths, curricula, and certifications for employees based on learning goals and business needs.
   • Troubleshoot content issues within the LMS, ensuring functionality across different browsers, devices, and user groups.

5. Assessment & Evaluation:
   • Develop quizzes, tests, and assessments to evaluate learners’ understanding and retention of the training material.
   • Collect and analyze feedback from learners to continuously improve content
   • Monitor learner performance and engagement through the LMS reporting tools and make data-driven recommendations for improvements.

6. Continuous Improvement:
   • Stay current with industry trends, emerging technologies, and instructional design best
   • Suggest and implement new ways to enhance the learning experience and improve the organization’s LMS content library.
   • Regularly review and update existing content to ensure it remains accurate, relevant, and

QUALIFICATIONS

1. Education:
   • Bachelor’s degree in Education, Instructional Design, Information Technology, or a related field.
   • A certification in e-learning design or instructional design is a
2. Experience:
   • 2-4 years of experience in e-learning content creation, instructional design, or a related field.
   • Experience working with Learning Management Systems (LMS) and e-learning authoring tools such as Colossyan, Articulate, Captivate, Camtasia, or similar software.
   • Experience in multimedia content creation, including video editing and graphic design, is

3. Skills and Competencies:
   • Strong instructional design skills with the ability to create content that is engaging, accessible, and aligned with learning objectives.
   • Proficiency with e-learning authoring tools and multimedia
   • Knowledge of Basic HTML, CSS (Cascading Style Sheets), SQL, and PowerBI.
   • Knowledge of learning theories, adult learning principles, and e-learning best
   • Excellent communication and writing skills, with the ability to present complex information in a clear and engaging manner.
   • Attention to detail and strong organizational
   • Ability to work independently and collaborate with cross-functional
   • Creative thinker with a passion for innovative learning
   • Strong attention to detail and commitment to delivering high-quality
   • Proactive and adaptable, with the ability to manage multiple projects in a fast-paced environment.
   • A passion for continuous learning and professional

WHAT WE OFFER

• Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth opportunities in a company that promotes from within.
• Volunteering: Time off to volunteer within our community
• Hybrid: working environment with a laptop and two monitors.
• Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
• Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
• Member Assistance Program: Includes Employee Assistance Program services.
• Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
• Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
• Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
• Employee Referral Reward: Employees can earn a $1,000 reward for successful referrals.

FLEXIBLE WORK ARRANGEMENT:

We support a hybrid approach, which will give everyone the best of both worlds – a mix of home and in-office workdays.  Hybrid schedules will be determined in partnership between individuals, managers, and the team. 

HOW TO APPLY

We accept applications submitted via email to kmcbride@accerta.ca. Please note that we use AI tools to support and enhance our recruitment process. Rest assured that your application will be reviewed thoroughly by our hiring team.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.  

To learn more about us please go to: www.accerta.ca