WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

ABOUT THIS OPPORTUNITY

The successful candidate will produce reports on service levels and program outcomes to share with Accerta’s customers. The Market Analyst and Reporting Specialist will play a pivotal role in supporting strategic decision-making by collecting, analyzing, and interpreting market and business data. This role is responsible for delivering insightful reports on market trends, customer behavior, competitor activities, and internal performance metrics, ensuring that the company remains competitive and data-driven in its growth strategies. They will support the development and preparation of proposals and content that is shared with decision-makers.

ACCOUNTABILITIES

Market Research & Analysis:

• Review public tender sites to identify business development opportunities.
• Leverage internal data to report on service levels and outcomes for Accerta’s customers
• Analyze economic, political and social trends (incl. industry trends, economic forecasts, consumer trends, stakeholder positions, and regulatory changes) to contribute to a better understanding of Accerta’s competitive position, risk profile, and business development opportunities (incl. new product development, conference participation, sector partnerships, and sponsorships).
• Monitor and evaluate competitors’ strategies, pricing, product offerings, and positioning.
• Conduct cross-jurisdictional research and develop case studies and benchmark studies to support both internal strategy and external positioning.
• Maintain a centralized library of core business development documents and presentation materials.
• Work with the Director of Strategic Insights and Business Development to maintain the opportunity maps and sales pipeline, providing strategic insights and ensuring alignment with organizational priorities and market positioning
• Curate and oversee a centralized library of core business development documents and presentation materials, ensuring consistency, accuracy, and strategic relevance for internal and external use
• Identify vendors to support research and analysis (will work with these vendors, in partnership with the Director of Strategic Insights and Business Development).

Reporting & Business Intelligence:

• Design and produce clear and accessible reports, dashboards, and presentations for customers and internal audiences (including senior leadership team and Board of Directors).
• Provide clear, accessible summaries of team activities to track progress against KPIs, demonstrating how the team contributes to business growth across different lines of business and in targeted geographical settings (e.g., claim administration, contact centre, group benefits, business development/government solutions, etc.).
• Work with internal teams to gather, validate, and synthesize data from multiple sources (Customer Relationship Management (CRM), admin systems, finance).

Data Management & Visualization:

• Support appropriate use and customization of the Department’s CRM.
• Use Business Intelligence tools (e.g., Power BI) to build dynamic dashboards and visual reports.
• Ensure data accuracy, integrity, and consistency across reporting platforms.
• Collaborate with IT and data teams to enhance the data infrastructure and reporting capabilities.

Cross-Functional Collaboration:

• Partner with internal teams and customers to provide insights that support business goals and contribute to ongoing service and process improvement.
• Collaborate with internal and external decision-makers to develop standard and customized reports to support customers’ ongoing information needs and help them transform their social assistance programs.
• Support the development of public sector solutions that will drive positive market entry by contributing to pricing strategies and market identification.
• Other duties as assigned.

Proposal Preparation

• Support the full lifecycle of Request for x (RFX), including Request for Proposal (RFP), Request for Information (RFI), Call for Application (CFA), etc., and unsolicited proposals for all business opportunities

Driving Accerta’s Purpose

• Contribute to alignment with Accerta’s commitment to its B Corp principles.

QUALIFICATIONS

• Bachelor’s degree in business, health administration, public policy, or related field
• 5+ years of experience in market analysis, business intelligence, or within the insurance, fintech, government, or financial services industry would be an asset
• Knowledge of diverse business processes and applications
• Excellent written and oral communication skills (including presentation skills)
• Ability to apply judgment and clear direction in a dynamic and ambiguous environment
• Well-developed analytical problem-solving and decision-making skills 
• Proficiency in data analytics tools and platforms (Microsoft Suite, Power BI, etc.)
• Excellent analytical thinking, attention to detail, and problem-solving skills
• Strong written and verbal communication skills; ability to present findings clearly to non-technical stakeholders
• Results-oriented with proven track record of delivering to deadlines, able to multitask and prioritize a wide range of tasks with an understanding of the big picture and inter-dependencies across systems and projects
• Mission-driven mindset that aligns with Accerta’s commitment to purpose-driven service. 

WHAT WE OFFER

• Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth opportunities in a company that promotes from within.
• Volunteering: Time off to volunteer within our community
• Hybrid: working environment with a laptop and two monitors.
• Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
• Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
• Member Assistance Program: Includes Employee Assistance Program services.
• Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
• Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
• Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
• Employee Referral Reward: Employees can earn a $1,000 reward for successful referrals.

FLEXIBLE WORK ARRANGEMENT:

We support a hybrid approach, which will give everyone the best of both worlds – a mix of home and in-office workdays.  Hybrid schedules will be determined in partnership between individuals, managers, and the team. 

HOW TO APPLY

We accept applications submitted via email to kmcbride@accerta.ca

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact accessibility@accerta.ca.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.  

To learn more about us please go to: www.accerta.ca