Who We Are

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), also known as Accerta.

Accerta is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values we’ve built our business on: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

About This Opportunity

The successful candidate will be the first point of contact to our provincial and municipal clients
who require assistance, in both French & English, related to our social programs, products and
services.

Accountabilties

• Be the first point of contact to our provincial and municipal clients who require assistance
  related to our social programs, products and services.
• Answers inbound calls, emails and chats in a fast-paced high volume contact centre
  environment.
• Manages outbound calls and follows up with clients.
• Processes claims, corrections and maintains eligibility data where necessary.
• Tracks and documents details of customer interactions.
• Maintain a high level of accuracy in all transactions.
• Assist with the adjudication system testing to ensure the accurate payment of dental.
  claims and predeterminations.
• Other duties as assigned.

Qualifications

Knowledge & Experience

• Minimum 2 years’ experience as a certified dental assistant or dental receptionist; or a
  minimum of two years benefit insurance experience in a call centre or office environment.
• Proficient in communicating in both French and English.
• Demonstrated knowledge of dental procedure codes and social programs.
• Demonstrated problem solving and decision-making skills and the ability to provide high
  quality customer service.
• Demonstrated knowledge of complaint, de-escalation and conflict resolution techniques
  and ability to work with the pressure and challenges of receiving complaints while
  maintaining composure with clients.
• The ability to adapt to changing technology, clients and processes.
• Strong, clear and concise written and verbal communication skills.
• Demonstrated experience in computer applications such as Outlook, Microsoft Office
  Suite.
• Experience with SharePoint and Customer Relationship Management (CRM) system.

Education

• Secondary Diploma or equivalent required.

Technical Skills & Abilities

• Strong computer skills and proficiency with Microsoft Office programs (Word, Excel,
  PowerPoint) or equivalent required.
• Accurate data processing ability; 10,000 to 12,000 keystrokes per hour an asset.
• Familiarity with computers and knowledge of dental procedures code.